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How do I update my billing details?

TL;DR. To update anything about billing (your card, billing contact, company details, or an invoice question), email billing@pour.now and the team will take care of it. A self-serve billing screen is coming.

Where billing lives today

Billing for your Pour Now account is handled directly by our team, not through a settings screen in the app yet. So if you have gone looking for a billing or subscription page in the left nav and not found one, nothing is wrong. You are in the right place, you just need one email.

Why one email is the fastest path

A quick note to billing@pour.now reaches the people who can actually make the change and confirm it back to you, with no ticket queue to dig through. It keeps your account accurate so your listings and reporting keep running without interruption.

Coming soon: self-serve billing settings are on the way.

How to update your billing details

  1. Open a new email to billing@pour.now.
  2. Tell us your brand or company name as it appears in Pour Now, so we can find the right account.
  3. Say what you want to change. Common ones:
    • Update the card on file or payment method
    • Change the billing contact or billing email
    • Update company or invoice details (legal name, address, PO or tax info)
    • Ask a question about a specific invoice or charge
  5. For security, do not send full card numbers by email. Just tell us you want to update the card, and we will send a safe way to do it.
  6. Send it. That is the whole process.

How to know it worked (and what to do if it didn't)

When it's working: you will get a reply from the team confirming the change, usually within 1-2 business days. Once confirmed, your next invoice or payment reflects the update.

If something's off:

  • Not sure which email or card is currently on file? Ask in the same email, and we will confirm what we have before changing anything.
  • Time-sensitive, like a card about to expire or a failed payment? Say so in the subject line, and we will prioritize it.
  • Question is really about moving up a tier, not payment details? That's a bit different. Reference the article on how to upgrade your subscription tier.

Need a hand?

Ask Pour, the assistant in the bottom corner of your screen, or email billing@pour.now for anything payment-related and help@pour.now for everything else. We will jump in.

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