How do I remove or deactivate a user?
TL;DR. Open Users and Access, find the person, and remove their access. Do this whenever a teammate, agency, or contractor no longer needs access to your account.
When to use this
Remove access when someone leaves your team, an agency engagement ends, or a contractor's work is done. Keeping your user list current protects your data and keeps your Analytics clean.
How to do it
- Navigate to Users and Access.
- Find the person in your list of users.
- On their row, use the remove or deactivate control to revoke access, then confirm.
Only Owners, and Managers within their brands, can change access. If you don't see the control, you may not have permission.
What happens after
When it's working: the person no longer appears in your active users and can no longer sign in or see your data. If they had a pending invitation rather than an active account, cancel it from Pending Invitations instead.
If something's off:
- You don't see the option: you may not have Owner or Manager rights. Ask an Owner on your account.
- You removed the wrong person: re-add them from Add User.
Need a hand?
Ask Pour in your dashboard, or open a help ticket.