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How do I submit a help ticket?

Are you getting an error message or having technical trouble?

TL;DR. Need a human on something? Open Pour (the assistant in the bottom corner of your screen), choose Ticket, and describe what is going on. It goes straight to the Pour Now team, who follow up by email. Takes about two minutes.

When to open a ticket

Pour, the assistant in the bottom corner of every screen, answers most questions on the spot. When you need an actual person, because something is not working, or the answer is specific to your account, Pour can turn your question into a help ticket for the Pour Now team. A ticket is the right move any time you want a tracked request that a human will pick up.

Why go through Pour

Raising a ticket inside Pour means you never leave the app or hunt for an email address, and your request lands with the team already attached to your account. It is the fastest way to get a person on a real problem, and you get a record you can follow up on.

How to submit a help ticket

  1. Click Pour, the assistant icon in the bottom corner of your screen.
  2. In the Pour window, choose Ticket. 
  3. Describe the issue. The clearer you are, the faster we can help. Try to include:
    • What you were trying to do
    • What you expected to happen
    • What actually happened
    • Which brand or listing it affects, if relevant
  4. Submit the ticket.

How to know it worked (and what to do if it didn't)

When it's working: you will see confirmation that your ticket was submitted, and the Pour Now team will follow up by email to pick it up from there.

If something's off:

  • No confirmation after submitting? Check your email, including spam, for our reply. If nothing arrives, email help@pour.now directly and we will find your ticket.
  • This is an idea, not a problem? Something Pour Now does not do yet is a feature request, not a ticket. Use the Suggest a feature form on your homepage instead (see below).
  • Time-sensitive, like a live campaign? Say so in the ticket so we can prioritize it, and feel free to flag it to help@pour.now as well.

Need a hand?

Ask Pour first, the assistant in the bottom corner. For anything Pour cannot resolve, a ticket or an email to help@pour.now gets you to a person.

 

 

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